Frequently Asked Questions


Are Gift Cards refundable?

Once a card has shipped, the card is not refundable. If the intended recipient does not receive their Gift Card, please contact support at 1(844) 489-3508 or by going to our Contact Us page and submitting a request.

Are there any restrictions on purchasing cards?

No.

Do these cards expire or have any fees?

Our Gift Cards do not have any expiration date or fees. The 02/26 seen on E-Gift Cards and Physical Gift Cards indicate Month and Year. Should you keep the card until that date, simply reach out to Spafinder for another card. For further questions, please refer to the specific Terms and Conditions found on the product page prior to purchasing your Gift Card.

How do I check the status of my order?

You can check the status of your order by using our Contact Us page in the footer section of the site or give us a call and we will help you with your inquiries.

How do I place an order?

You can shop online at any time and pay by credit card.

Are Physical Gift Cards embossed?

The Physical Gift Cards are not embossed.

How is my Physical Gift Card packaged and delivered?

Physical Gift Cards can only be shipping to the shipping address provided at the time of purchase. They arrive in a single envelope or box (depending on order size) containing all of the cards that were ordered, along with a packaging list detailing the contents.

How long does it take to recieve my Physical Gift Card order?

Once payment is cleared (usually within minutes), it will take up to 3 business days to fulfill your order. Delivery timing is dependent upon the shipping method you select at checkout.

What delivery options do you offer?

We offer delivery options ranging from ground shipping to next day shipping. Freight charges will be quoted based on the size of the order and the delivery method selected.

What methods of payment do you accept?

We accept Visa, MasterCard, American Express and Discover.

Can I receive a replacement card or certificate if it is lost or stolen?

Spafinder Gift Certificates/Cards are treated as cash and cannot be replaced.

Can refunds or partial refunds be issued for Spafinder Gift Certificates/Cards?

Spafinder Gift Certificates/Cards are treated as cash and are therefore non-refundable.

How do I redeem a Spafinder Gift Certificate/Card or multi-use card??

Spafinder Certificates/Cards hold a live value once purchased and can be redeemed by the participating location of your choice. Please always present your Spafinder Gift Certificate/Card upon arrival to your appointment. Multi-Use Spafinder cards are to be redeemed like a credit card.

Can Spafinder Certificates and/or Cards be used online?

Spafinder Certificates/Cards are to be redeemed by the Spa at the time of your appointment.

How do I check my balance on a Spafinder Card?

Visit www.spafinder.com/balanceinquiry

How do I dispute a transaction?

Please email customerservice@spafinder.com with your name, phone number, and a short description of your dispute.